Career Profiles

Operational Managers

Balancing employee needs and company standards!

Operational Managers are responsible for staffing and evaluation, maintenance and standards to ensure that the production line is effective and efficient. Salaries depend on the size and type of company and can range from $40,000 to $60,000 annually. Operational Managers work in both an office setting and on the production floor. The work week can run from 40 to 50 hours. Travel may be involved.

The position may require a university degree or a combination of education and ten or more years of production line experience. An aptitude for task-related planning and time management are key traits. The most important essential skills are reading, document use, and numeracy.

Requires: Grade 12, Supervisory Experience

Canadian Customer Service Manager

Paul Brooks is the Canadian Customer Service Manager for Raywal Kitchens in Thornhill, Ontario. His career in the advanced wood manufacturing sector began in 1989 when he started as a delivery coordinator in shipping for transit sub-contractors. He learned to be a measurement person, field, retail sales, and builder sales. He advanced to an office position where he now works with the dealer network.”

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Production Manager

Carla Coyle is a production manager at A & K Millwork Ltd. in Winnipeg. She is a graduate of the Wood Products Processing degree program at the University of British Columbia. Carla began her education in the Faculty of Engineering at the University of Manitoba and returned to Winnipeg to work in the family business. Carla feels that for women considering a career in the wood processing sector it is important for them to know that it is not necessary to have a cabinetmaker ticket to get into this sector. You can learn on the job. While there are not a lot of women in the sector this should not to be taken as an indication that women are not suited to the work. On the contrary, women like Carla are very committed, dedicated, and knowledgeable about the sector. With her science degree in Wood Products Processing Carla has a solid understanding of the theoretical background and a sound knowledge of how companies function. She makes full use of this knowledge in her current position.

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Quality Control Manager

Mahsa Lotfioff is a Quality Control Manager at Raywal Kitchens in Thornhill, Ontario. She is a graduate of the University of British Columbia. Mahsa began her education in the forestry engineering program, then changed her focus and did some courses in architecture. She eventually transferred to the wood manufacturing program because it offered a section related to design. The program was hands-on and offered a good combination of courses focusing on design, business, engineering, and forestry.

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Technical Manager

Darren Copp is a technical manager at Craftsman Panel Cutters in Delta, BC and a graduate of the Wood Products Processing Degree Program at the University of British Columbia. Darren isn’t surprised that his career journey led to the advanced wood processing sector. “I was looking for security and stability, I could get employment and they had 100 per cent job placement in a field that I was interested in. Looking back in my work history, wood seemed to be the most consistent field that I was employed in.”

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